Incident Management
iMVULA QUALITY PROTECTION HAS THE CAPACITY TO MANAGE INCIDENTS THROUGH THE FULL CYCLE, FROM FIRST RESPONSE AND PRELIMINARY INCIDENT INVESTIGATION TO IN-DEPTH INVESTIGATION AND HANDS-ON CASE MANAGEMENT, THROUGH TO CONVICTION OF SUSPECTS AND IMPLEMENTATION OF CORRECTIVE AND PREVENTIVE MEASURES, WITH UPDATED SAFETY AND SECURITY SOLUTIONS AS A FINAL OUTCOME.

The client is kept abreast of progress throughout the full cycle by means of emailed MIS reports combined with SMS technology and personal communication through constant customer communication (CRI calls) by senior management. This process is enhanced by the creation of an electronic docket (E-docket) with secured access control that can be viewed by the client throughout the investigation, to the ultimate implementation of an updated security plan.

Once an incident is logged by our controllers as soon as notification of the incident is received, our first incident report with subsequent corrective and preventive actions taken is communicated to the client within 12 hours of the incident, with live investigation progress updates recorded and published on the secure web-based MIS as these updates are logged by the investigation team.

This provides all stakeholders with an ongoing advisory on proceedings and the immediate risk mitigation measures undertaken.

Our full cycle duration until the submission of a comprehensive investigation report and updated Security Plan to the client is 48 hours. This report contains full incident details with updated security solutions aligned to best-practice benchmarking, as well as corrective and preventive tasks assigned as per our TMS process.
iMVULA QUALITY PROTECTION HAS THE CAPACITY TO MANAGE INCIDENTS THROUGH THE FULL CYCLE, FROM FIRST RESPONSE AND PRELIMINARY INCIDENT INVESTIGATION TO IN-DEPTH INVESTIGATION AND HANDS-ON CASE MANAGEMENT, THROUGH TO CONVICTION OF SUSPECTS AND IMPLEMENTATION OF CORRECTIVE AND PREVENTIVE MEASURES, WITH UPDATED SAFETY AND SECURITY SOLUTIONS AS A FINAL OUTCOME.

The client is kept abreast of progress throughout the full cycle by means of emailed MIS reports combined with SMS technology and personal communication through constant customer communication (CRI calls) by senior management. This process is enhanced by the creation of an electronic docket (E-docket) with secured access control that can be viewed by the client throughout the investigation, to the ultimate implementation of an updated security plan.

Once an incident is logged by our controllers as soon as notification of the incident is received, our first incident report with subsequent corrective and preventive actions taken is communicated to the client within 12 hours of the incident, with live investigation progress updates recorded and published on the secure web-based MIS as these updates are logged by the investigation team.

This provides all stakeholders with an ongoing advisory on proceedings and the immediate risk mitigation measures undertaken.

Our full cycle duration until the submission of a comprehensive investigation report and updated Security Plan to the client is 48 hours. This report contains full incident details with updated security solutions aligned to best-practice benchmarking, as well as corrective and preventive tasks assigned as per our TMS process.

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