Commitment to Continuous Improvement
Our management team is committed to providing you with service excellence. We achieve this by being at your site and interacting with you and our security personnel on a continuous basis.

At iMvula Quality Protection we understand the importance of our relationship with our clients, and with our security personnel who put their lives on the line.

Quality management is regarded as an interdisciplinary function encompassing all the major functions and activities within iMvula Quality Protection. Responsibility for quality and quality management activities is therefore not only vested in the quality representatives and quality control personnel, but is the personal responsibility of every person in the company.

Our commitment to continuous improvement is underpinned by a number of aspects. The following are some of the reasons iMvula Quality Protection renders a consistently superior quality service to clients:
  • iMvula Quality Protection is SABS ISO 9001:2008 certified and regular audits are conducted to verify our continued commitment to quality. The management team of iMvula Quality Protection is committed to implementing the Quality Management System (QMS) to ensure that the highest standard of quality is maintained, because customer satisfaction is considered to be of the utmost importance.
  • A structured health, safety and environmental management system is implemented and maintained on each site, with due regard to identified hazards. 
  • Control measures are implemented to eliminate or minimise hazards to an acceptable level by establishing appropriate and achievable goals and standards.
  • Comprehensive site surveys and reevaluation of operating procedures.
  • Regular performance of risk assessments 
  • On-going interaction with management 
  • Regular risk management and loss control meetings 
  • Pre- and post-employment screening 
  • Documented assessment of levels of security service delivery
  • Implementation of the National Qualifications Framework (NQF) learnership programme to ensure skills development Bonus incentive scheme for security personnel based on achieving targeted performance Regular voice stress analysis and polygraph of security personnel to ensure on-going integrity of our security functions 
Our track record of success across a broad spectrum of clients and service offerings speaks for itself. The safety and security of clients’ personnel, assets, property and information is the focus of our business. We achieve this through a variety of tailor-made solutions based on our wide experience and by embracing new methods and benchmarking against international best practice.

Day to day operations are managed according to strictly defined Task Management methodology incorporating all departments and divisions to provide seamless service delivery aligned to SLA requirements as well as internally developed work flows stemming from event creation such as requirements from meeting minutes, SLA timelines, customer complaints, internal and external audits, risk register entries and incidents.

The events are managed to closure with full visibility to top management within the organization as well as to the clients’ representatives through a fully developed Web-based and email-enhanced and secure Management Information System tracking and reporting progress within given timelines and resource constraints assigned to the management and closure of the event.

To ensure quality of service delivery and efficiency, operations are standardised in all our regions, at all our branches and on all the sites we look after. Our management hierarchy is modelled around functionalities and key performance criteria rather than individuals. Close interaction between executive management, head office support structures and regional management structures is attained as a matter of course.
Our management team is committed to providing you with service excellence. We achieve this by being at your site and interacting with you and our security personnel on a continuous basis.

At iMvula Quality Protection we understand the importance of our relationship with our clients, and with our security personnel who put their lives on the line.

Quality management is regarded as an interdisciplinary function encompassing all the major functions and activities within iMvula Quality Protection. Responsibility for quality and quality management activities is therefore not only vested in the quality representatives and quality control personnel, but is the personal responsibility of every person in the company.

Our commitment to continuous improvement is underpinned by a number of aspects. The following are some of the reasons iMvula Quality Protection renders a consistently superior quality service to clients:
  • iMvula Quality Protection is SABS ISO 9001:2008 certified and regular audits are conducted to verify our continued commitment to quality. The management team of iMvula Quality Protection is committed to implementing the Quality Management System (QMS) to ensure that the highest standard of quality is maintained, because customer satisfaction is considered to be of the utmost importance.
  • A structured health, safety and environmental management system is implemented and maintained on each site, with due regard to identified hazards. 
  • Control measures are implemented to eliminate or minimise hazards to an acceptable level by establishing appropriate and achievable goals and standards.
  • Comprehensive site surveys and reevaluation of operating procedures.
  • Regular performance of risk assessments 
  • On-going interaction with management 
  • Regular risk management and loss control meetings 
  • Pre- and post-employment screening 
  • Documented assessment of levels of security service delivery
  • Implementation of the National Qualifications Framework (NQF) learnership programme to ensure skills development Bonus incentive scheme for security personnel based on achieving targeted performance Regular voice stress analysis and polygraph of security personnel to ensure on-going integrity of our security functions 
Our track record of success across a broad spectrum of clients and service offerings speaks for itself. The safety and security of clients’ personnel, assets, property and information is the focus of our business. We achieve this through a variety of tailor-made solutions based on our wide experience and by embracing new methods and benchmarking against international best practice.

Day to day operations are managed according to strictly defined Task Management methodology incorporating all departments and divisions to provide seamless service delivery aligned to SLA requirements as well as internally developed work flows stemming from event creation such as requirements from meeting minutes, SLA timelines, customer complaints, internal and external audits, risk register entries and incidents.

The events are managed to closure with full visibility to top management within the organization as well as to the clients’ representatives through a fully developed Web-based and email-enhanced and secure Management Information System tracking and reporting progress within given timelines and resource constraints assigned to the management and closure of the event.

To ensure quality of service delivery and efficiency, operations are standardised in all our regions, at all our branches and on all the sites we look after. Our management hierarchy is modelled around functionalities and key performance criteria rather than individuals. Close interaction between executive management, head office support structures and regional management structures is attained as a matter of course.

ACCREDITATIONS

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